Flight1Tech Consumer Product Support
For quick answers to issues you may have, please inquire via our Knowledge Base system.
Flight1Tech requires an active service plan for most support. All purchases come with 6 months of support and new version updates. You can purchase an additional year of support via our product store. When you submit your support request you will need to provide as much information as possible. If your issue concerns a technical problem with one of our products, we will need you to submit the F1SystemInfo.txt file. You can get the F1SystemInfo tool here which will generate this file for you.
How to Re-Download a Product:
To re-download a product, if you are within 6 months of purchase, go to the Digital Download Locker in your Account Page. If you are outside the 6 month window, and have an active service plan, simply use the Check for Updates feature in your product. Make sure you are logged into this site first. If you do not have a service plan, you can download an expired version of the product (there is no support offered on expired products). To download an expired product, please visit our expired product download page. Make sure you have your original order information handy.
Support for all active Service Plan customers:
All support is handled via our ticket portal. Flight1Tech does not offer email support as support issues cannot be tracked via email. If you have an active service plan you can submit a support request or view a support request via the following links:
Submit a Support Ticket (active service plans only)
View Your Previously Submitted Tickets (you must be logged into your account)
For other General Inquiries:
If you need access to an older (expired) version of a product, if your product does not carry service plans (such as GAPanel), or if you have a special inquiry unrelated to product support, you can submit a customer service request via the link below. If your product does not have an active service plan, please do not post here. No support is available unless you have an active plan (please post in the above section).
Submit a General Customer Service Ticket (login required)
If you purchased before April 12, 2018:
If you purchased before April 12, 2018 (from our previous website) and need to access your orders, please visit our archived website.